Slipstop Return & Exchange Policy

At Slipstop, we understand that purchases may occasionally not meet expectations, whether due to incorrect sizing or a change in preference. We are committed to ensuring that the return process is smooth and straightforward.

To initiate a return, please email to info@slipstop.sg .

Return Policy

• Items may be returned within 14 days of receipt for a full refund or store credit, excluding applicable return fees and shipping charges.
• A return fee of SGD 5 will be deducted from the refund amount.
• All return shipping costs are the responsibility of the customer.
• Partial returns are accepted. For example, if one item from a set does not fit, only that item may be returned.
• All returned items must be in their original, unworn condition, with tags, packaging, hygiene stickers (where applicable), and accessories intact.
• Returned items will be inspected upon receipt before a refund is processed.
• Slipstop reserves the right to refuse returns and return the items to the customer at their expense if they are found to be used, worn, washed, scented, damaged, or without tags.

Exchanges

If you would like a different size or colour, simply complete the Return & Exchange Request Form within 14 days of receiving your order.

• An exchange fee of SGD 20 will apply.
• Once the returned item is received, it will undergo a quality check to confirm that it is in new and unused condition.
• Once the return has passed the quality check, the replacement item will be issued.

Defective or Damaged Items

If an item arrives damaged or defective:

• Submit the Return & Exchange Request Form and include a clear photograph showing the issue.
• Once approved, Slipstop will replace the item free of charge and dispatch the replacement as soon as possible.

Refused Deliveries & Return to Sender

If delivery is refused, or the package is returned to Slipstop without a formal return request, the following will be deducted from the refund:

• All applicable shipping fees
• The SGD 5 return fee
• Any applicable duties or taxes

Refund Processing

• Refunds are typically processed within 15 working days after the returned items are received.
• Depending on the payment provider, it may take up to an additional 15 working days for the funds to appear in the customer's account.
• Refunds will be issued to the original payment method used for the purchase, such as credit card, debit card or Apple Pay.
• Shipping, handling and return fees are non-refundable.

Additional Notes

• Customers are advised to retain proof of return shipment, such as the tracking number, until the refund has been processed.
• Returns must reach Slipstop within 14 days from the date the order was received.
• For further assistance, please contact info@slipstop.sg .